Introduction

At iMediaGO, the security of our platform, devices, and customer data is one of our highest priorities.

Our system architecture has been designed to ensure secure communication, strong authentication mechanisms, and complete isolation between customers.

The platform is continuously monitored and developed following modern SaaS security best practices.

Encrypted Communication

All communication between users, devices, and the iMediaGO platform is encrypted using modern security standards.

We use:

• HTTPS with TLS protocol
• encrypted WebSocket connections
• secure API communication
• protection against man-in-the-middle attacks

This ensures that all data transmitted between devices and the platform remains protected from unauthorized access.

Secure Authentication

Access to the iMediaGO platform is protected using modern authentication mechanisms.

We use:

• JWT-based authentication
• access tokens with expiration
• refresh token mechanism
• two-factor authentication (OTP / MFA)
• API keys for player devices

Every API request is verified and authorized by the platform security system.

Player Device Security

Each iMediaGO Player device has a unique identifier and must authenticate with the platform.

Security mechanisms include:

• unique device identifier (UUID)
• secure WebSocket communication
• connection monitoring (heartbeat)
• device license verification
• controlled access to platform resources

This ensures that only authorized devices can communicate with the iMediaGO platform.

Customer Isolation

iMediaGO is a multi-tenant SaaS platform.

Each customer operates within an isolated environment, meaning that:

• customer data is separated
• devices are linked to a specific account
• access to data is restricted to the account owner

These mechanisms prevent access to other customers' data.

Infrastructure Security

The iMediaGO platform runs on secure cloud infrastructure and follows industry best practices.

Security measures include:

• network firewalls
• DDoS protection
• infrastructure monitoring
• system event logging
• automated backups

Our systems are continuously monitored to ensure stability and security.

Platform Monitoring

The iMediaGO platform continuously monitors activity to detect suspicious behavior.

Monitoring includes:

• player connection monitoring
• API traffic analysis
• security event logging
• automatic blocking of suspicious IP addresses

Software Updates

Player software can be remotely updated to ensure the latest security improvements and system stability.

Updates may include:

• security patches
• stability improvements
• new features

This ensures all devices operate using the most secure version of the software.

Responsible Disclosure

If you discover a potential security vulnerability in the iMediaGO platform, please report it responsibly.

Contact:

security@imediago.net

All reports will be reviewed and handled as quickly as possible.